The easiest way to tell if your receiver is talking to the Heyrex servers is to log in and check if your pets graphs are up to date. If they are then your receiver is talking to our servers.
If they aren't up to date look at the side of your receiver. If it is talking to our servers there will be a solid green light near the aerial.

If there isn't a solid green light try restarting your receiver (disconnect from power and reconnect again)

• Problem Solving
  • How do I tell if my receiver is working?The easiest way to tell if your receiver is working is to log in and check if your pets graphs are up to da...More
  • Both my dogs have Heyrex monitors and I think I may have mixed them up. How do I tell which Heyrex monitor should be on which dog?Each monitor has a unique identification number, located on the back of the device. ...More
  • The photo on my dog’s profile is old. How do I update it?You can easily update your dog’s photo through the ‘edit details’ button on the right-hand-side...More
  • My dog has just been neutered. Do I need to change anything on Heyrex?You can change your dogs “status” on the Edit Details page. Other than that, nothing needs to cha...More
  • I have recently changed my routine, so my dog’s sleeping habits have changed. Do I need to change anything in the Heyrex system?Yes, you need to update your dogs sleep period though the ‘edit details’ button on the right-hand...More
  • I have forgotten my Heyrex login password. Can you tell me what it is?Unfortunately not. Your privacy is important to Heyrex, so we store your password in an encry...More
  • How do I set up my new Heyrex system? Firstly set up your Heyrex monitoring service 1. L...More
  • Why do I need Heyrex Vet? Can’t I just log into www.heyrex.com while at the vets and just show them my dog’s information?Although there is nothing stopping you from using Heyrex this way, there is additional information th...More
  • My dog chewed the network cable. Can I get another one? The Heyrex system uses a standard network cable. You can purchase replacements from any electronics ...More
  • My dog has damaged their monitor. Can I get a replacement Heyrex monitor?Yes. You can purchase an additional monitor from any Heyrex retailer, or from our online store. You d...More
  • My dog has lost their collar. Can I get a replacement monitor? Yes. You can purchase an additional monitor from any Heyrex retailer, or from our online store. You ...More
  • Can I use Heyrex as an emergency monitoring system?No, Heyrex has been designed as a long-term monitoring tool for wellbeing. It is not an emergency ale...More
  • My dog is missing. Can Heyrex tell me where they are?A. The Heyrex system does not include a GPS device. However, we may be able to give you an indication...More
  • Can Heyrex monitor my dog’s heartbeat? Heyrex is unable to monitor your dog’s heartbeat at present, but we are working on it and hope to ...More
  • What is the minimum temperature Heyrex works in?Heyrex works in any temperature, in any environment. That means that Heyrex can monitor your dog anyw...More
  • What is the maximum temperature Heyrex works in?Heyrex works in any temperature, in any natural environment. That means that Heyrex can monitor your ...More
  • I need help! How do I contact Heyrex?If you need help, please contact Heyrex Support on:  Within New Zealand: 0800 HE...More
  • What sort of warranty does Heyrex come with? Heyrex comes with a one-year warranty, which includes online technical support. Please see our Terms...More
  • Where is the Heyrex monitor meant to sit on my dog’s collar?The Heyrex monitor should sit just below your dogs chin. View the demonstration video below for more ...More
  • What happens if my Heyrex monitor is attached to my dog’s collar upside down?We recommend returning the Heyrex monitor it its correct position as soon as you notice it’s upsid...More
  • I am trying to enter a note in my dog’s diary but keep getting an error message Please contact our support team via email at support@heyrex.com with details of the error you are se...More
  • When I look at the graphs all I see is squiggly lines. What do they mean? The green line on the graph represents your dog’s activity. The higher the peak the more active yo...More
  • My dog’s information is not appearing on the graphsIf you are not seeing information for your dog, it may be that the Heyrex servers are not receiving i...More
  • What does Heyrex monitor?Heyrex provides a comprehensive overview of your dog’s wellbeing by monitoring mobility and activit...More
  • How long does it take for the data to show up when I have registered my dog?This will depend on how much time your dog spends within range of the receiver. When you first regist...More
  • The batteries in my dog’s monitor went flat almost immediately. Is there a problem?This is likely to be a problem with the batteries. Firstly, please check that the batteries were inse...More
  • How do I change the batteries in my Heyrex monitor?The Heyrex monitor takes two CR2032 batteries. These can be purchased from most battery retailers, in...More
  • How long will the batteries last in my monitor? Battery life can vary, and depends on a number of factors. This includes the amount of time your dog...More
  • How do I connect to Heyrex?You must have a broadband router connected to the internet, with a spare port, in order for information to ...More
  • What happens if my Heyrex monitor slides up the side of my dog’s collar?We recommend returning the Heyrex monitor it its correct position under your dog’s chin as soon as...More
  • How do I clean my Heyrex Torus bowl?To maintain your Torus water bowl we recommend regular cleaning of the water reservoir with hot soapy water...More
  • I don’t have a modem, can I use mobile data when signing up to Heyrex?No. The receiver needs to be connected to a LAN port on a modem in order to upload the data collected...More
  • Do I need an internet connection for Heyrex to work?Yes, you must have broadband internet to upload the information collected so it can be analysed and display...More
  • I told my vet about Heyrex and they sounded interested. Can you make contact with them?Absolutely! We will contact them as soon as you let us know their details. Just ...More
  • I am leasing Heyrex from my vet but would like to purchase it for myself. Can I just buy the one I’m using?Your vet owns the Heyrex unit you have leased, so you would need to discuss this with them....More
  • What should I do if my dog eats their monitor?If your dog manages to eat their monitor, we recommend that you contact your veterinarian immediately...More
  • My dog is going for surgery. Will any of the equipment at the vet clinic interfere with Heyrex?No. The Heyrex monitor has been designed to record and save information without interference caused ...More
  • I’m having trouble attaching my Heyrex monitor onto my dog’s collar.Attaching a Heyrex monitor to your dogs collar is easiest if you have removed the surround from the m...More
  • My dog’s collar is not the right size for Heyrex. What shall I do?Heyrex has been designed to fit a range of collar sizes, and each monitor comes with a collar adaptor...More
  • What sort of computer do I need?You can access your dog’s information from any device, so long as you have an internet connection a...More
  • What web browser should I use to access Heyrex? Heyrex works on both PC and Mac. It also works with any web browser: Google Chrome, Firefox, Safari ...More
  • Can I access my dog’s Heyrex profile from my smartphone?Yes. You can access your dog’s information from anywhere, so long as you have an internet c...More
  • My broadband router is in a part of the house my dog never visits. Is there any way to move the Heyrex receiver to somewhere my dog spends more time?In order to work, the Heyrex receiver needs to be plugged into a broadband router that’s connected ...More
  • How long does it take to upload data to the Heyrex receiver when the dog comes back into range?This will depend on how much information needs to be uploaded. If a dog comes wi...More
  • Where is the best place to set up the Heyrex receiver?The optimal location would be an area where the dog spends a lot of time, like where they sleep....More
  • How often does a dog need to come within range of the Heyrex receiver?In order to get the most benefit from your Heyrex system we recommend placing the receiver so that yo...More
  • What is the maximum range at which the Heyrex receiver can collect my dog’s movements?The range can vary depending on the environment it is plugged into. In ideal sit...More
  • I have had to remove my dog’s monitor. Do I need to remove the batteries in my Heyrex until I put the collar back on?No, you do not need to remove the batteries. However, if you are going to remove the monitor from you...More
  • Can my dog swim with the Heyrex capsule on? The Heyrex monitor is now waterproof, so there’s no need to worry about taking it off when your do...More
  • How do I remove the casing around the Heyrex monitor?The Heyrex monitor can be removed from the casing by inserting a flat head screwdriver into the hori...More
  • Can I check my dog’s reporting from another computer if I’m on vacation?Yes. You can access your dog’s information from anywhere, so long as you have an internet c...More
  • Can I access my dog's Heyrex account from my tablet?Yes. You can access your dog’s information from anywhere, so long as you have an internet c...More
  • Can I access my dog’s Heyrex account from my iPad?Yes. Yes.You can access your dog’s information from anywhere, so long as...More
  • What’s size should my dog’s collar be to ensure a good fit with Heyrex?Heyrex has been designed to fit a range of collar sizes, and each monitor comes with a collar adaptor...More
• Learn more about Heyrex
  • What sort of warranty does Heyrex come with? Heyrex comes with a one-year warranty, which includes online technical support. Please see our Terms...More
  • My dog chewed the network cable. Can I get another one? The Heyrex system uses a standard network cable. You can purchase replacements from any electronics ...More
  • My dog has damaged their monitor. Can I get a replacement Heyrex monitor?Yes. You can purchase an additional monitor from any Heyrex retailer, or from our online store. You d...More
  • My dog has lost their collar. Can I get a replacement monitor? Yes. You can purchase an additional monitor from any Heyrex retailer, or from our online store. You ...More
  • How long will the batteries last in my monitor? Battery life can vary, and depends on a number of factors. This includes the amount of time your dog...More
  • If I go away and take my dog with me, what happens to the data?The data is stored for up to 2 weeks, or until the monitor becomes full. If you ...More
  • I have a second-hand Heyrex system, will it still work? What do I do?If the Heyrex monitor and receiver are still in good condition and undamaged then they should work....More
  • My broadband router is in a part of the house my dog never visits. Is there any way to move the Heyrex receiver to somewhere my dog spends more time?In order to work, the Heyrex receiver needs to be plugged into a broadband router that’s connected ...More
  • My dog is at a kennel while I am on vacation. Will information collected by the Heyrex monitor be lost?If your dog is at a kennel for a long time and the Heyrex monitor reaches capacity, the newer informa...More
  • How long does it take to upload data to the Heyrex receiver when the dog comes back into range?This will depend on how much information needs to be uploaded. If a dog comes wi...More
  • How much information does the Heyrex monitor store?The Heyrex monitor has been designed to store approximately two weeks’ worth of activity information. The...More
  • Where is the best place to set up the Heyrex receiver?The optimal location would be an area where the dog spends a lot of time, like where they sleep....More
  • How often does a dog need to come within range of the Heyrex receiver?In order to get the most benefit from your Heyrex system we recommend placing the receiver so that yo...More
  • What is the maximum range at which the Heyrex receiver can collect my dog’s movements?The range can vary depending on the environment it is plugged into. In ideal sit...More
  • Why do I need Heyrex Vet? Can’t I just log into www.heyrex.com while at the vets and just show them my dog’s information?Although there is nothing stopping you from using Heyrex this way, there is additional information th...More
  • How do I set up my new Heyrex system? Firstly set up your Heyrex monitoring service 1. L...More
  • Can Heyrex monitor animals other than dogs?You can put Heyrex on any animal you choose. However, as cats, horses, goats, and other animals all m...More
  • I am trying to enter a note in my dog’s diary but keep getting an error message Please contact our support team via email at support@heyrex.com with details of the error you are se...More
  • When I look at the graphs all I see is squiggly lines. What do they mean? The green line on the graph represents your dog’s activity. The higher the peak the more active yo...More
  • My dog’s information is not appearing on the graphsIf you are not seeing information for your dog, it may be that the Heyrex servers are not receiving i...More
  • What does Heyrex monitor?Heyrex provides a comprehensive overview of your dog’s wellbeing by monitoring mobility and activit...More
  • Can Heyrex monitor my dog’s heartbeat? Heyrex is unable to monitor your dog’s heartbeat at present, but we are working on it and hope to ...More
  • Can I use Heyrex as an emergency monitoring system?No, Heyrex has been designed as a long-term monitoring tool for wellbeing. It is not an emergency ale...More
  • Will Heyrex alert me if my dog collapses?Heyrex will notice if your dog isn’t moving however it cannot distinguish between sleeping and collapse....More
  • Both my dogs have Heyrex monitors and I think I may have mixed them up. How do I tell which Heyrex monitor should be on which dog?Each monitor has a unique identification number, located on the back of the device. ...More
  • The photo on my dog’s profile is old. How do I update it?You can easily update your dog’s photo through the ‘edit details’ button on the right-hand-side...More
  • My dog has just been neutered. Do I need to change anything on Heyrex?You can change your dogs “status” on the Edit Details page. Other than that, nothing needs to cha...More
  • I have recently changed my routine, so my dog’s sleeping habits have changed. Do I need to change anything in the Heyrex system?Yes, you need to update your dogs sleep period though the ‘edit details’ button on the right-hand...More
  • I have forgotten my Heyrex login password. Can you tell me what it is?Unfortunately not. Your privacy is important to Heyrex, so we store your password in an encry...More
  • What happens when I remove my dog’s monitor for a bath?When you remove the collar, your Heyrex monitor won’t record any of your dog’s movement. You s...More
  • I have had to remove my dog’s monitor. Do I need to remove the batteries in my Heyrex until I put the collar back on?No, you do not need to remove the batteries. However, if you are going to remove the monitor from you...More
  • How do I clean my Heyrex Torus bowl?To maintain your Torus water bowl we recommend regular cleaning of the water reservoir with hot soapy water...More
  • I don’t have a modem, can I use mobile data when signing up to Heyrex?No. The receiver needs to be connected to a LAN port on a modem in order to upload the data collected...More
  • Do I need an internet connection for Heyrex to work?Yes, you must have broadband internet to upload the information collected so it can be analysed and display...More
  • I told my vet about Heyrex and they sounded interested. Can you make contact with them?Absolutely! We will contact them as soon as you let us know their details. Just ...More
  • I want to subscribe to Heyrex but my vet isn’t registered as a Heyrex clinic in the drop-down list. What can I do?If your vet isn’t on the list it means they do not currently use Heyrex in their clinic. You can ...More
  • I am leasing Heyrex from my vet but would like to purchase it for myself. Can I just buy the one I’m using?Your vet owns the Heyrex unit you have leased, so you would need to discuss this with them....More
  • My dog is missing. Can Heyrex tell me where they are?A. The Heyrex system does not include a GPS device. However, we may be able to give you an indication...More
  • What size dog does Heyrex suit?The Heyrex monitor comes in one size and is designed to work on all breeds of dogs...More
  • How much data will the Heyrex system use?Not a large amount. To transmit the information from a single dog for one month it will use roughly...More
  • How do I connect to Heyrex?You must have a broadband router connected to the internet, with a spare port, in order for information to ...More
  • How do I remove the casing around the Heyrex monitor?The Heyrex monitor can be removed from the casing by inserting a flat head screwdriver into the hori...More
  • Can my dog swim with the Heyrex capsule on? The Heyrex monitor is now waterproof, so there’s no need to worry about taking it off when your do...More
  • Can I check my dog’s reporting from another computer if I’m on vacation?Yes. You can access your dog’s information from anywhere, so long as you have an internet c...More
  • Can I access my dog's Heyrex account from my tablet?Yes. You can access your dog’s information from anywhere, so long as you have an internet c...More
  • Can I access my dog’s Heyrex account from my iPad?Yes. Yes.You can access your dog’s information from anywhere, so long as...More
  • Can I access my dog’s Heyrex profile from my smartphone?Yes. You can access your dog’s information from anywhere, so long as you have an internet c...More
  • What web browser should I use to access Heyrex? Heyrex works on both PC and Mac. It also works with any web browser: Google Chrome, Firefox, Safari ...More
  • What sort of computer do I need?You can access your dog’s information from any device, so long as you have an internet connection a...More
  • What are the dimensions of Heyrex Monitor?The Heyrex monitor is 78 mm wide,  38 mm high, 15 mm deep. It weighs 26.9 grams....More
  • Does Heyrex work for any breed of dog?The Heyrex monitor comes in one size and is designed to work on all breeds of dogs. Big ones, small o...More
  • My dog is young and healthy, should I wait for health problems to appear before purchasing Heyrex?We encourage all dog owners to use Heyrex for their dog no matter what age they are. Using Heyrex o...More
  • My dog is already old and arthritic, how can Heyrex help?We encourage all dog owners to consider Heyrex for their dog no matter what age they are. Heyrex wi...More
  • My dog is over weight. How can Heyrex help?Heyrex can help you and your vet monitor your dog’s activity levels on a daily basis.  Heyrex gi...More
  • What is the right age to purchase Heyrex for a dog?All dog owners should consider Heyrex for their dog no matter what their dog’s age.  The earlier...More
  • I have more than one dog, what do I need to buy for each dog?If all of your dogs live on the same property then you will only need to buy one complete Heyrex set – th...More
  • What’s size should my dog’s collar be to ensure a good fit with Heyrex?Heyrex has been designed to fit a range of collar sizes, and each monitor comes with a collar adaptor...More
  • My dog’s collar is not the right size for Heyrex. What shall I do?Heyrex has been designed to fit a range of collar sizes, and each monitor comes with a collar adaptor...More
  • I’m concerned that Heyrex may harm my dog.Heyrex is a non-invasive monitoring tool that, when used correctly, will not harm your dog. All ele...More
  • My dog is going for surgery. Will any of the equipment at the vet clinic interfere with Heyrex?No. The Heyrex monitor has been designed to record and save information without interference caused ...More
  • What should I do if my dog eats their monitor?If your dog manages to eat their monitor, we recommend that you contact your veterinarian immediately...More
  • My dogs each go to different vet clinics. If I want the HeyrexVet service, can I register their Heyrex at different clinics?Absolutely. Each time you register a dog to Heyrex you will be prompted to select the vet clinic yo...More
• Accessing Heyrex remotely
  • Do I need an internet connection for Heyrex to work?Yes, you must have broadband internet to upload the information collected so it can be analysed and display...More
  • What does Heyrex monitor?Heyrex provides a comprehensive overview of your dog’s wellbeing by monitoring mobility and activit...More
  • Why do I need Heyrex Vet? Can’t I just log into www.heyrex.com while at the vets and just show them my dog’s information?Although there is nothing stopping you from using Heyrex this way, there is additional information th...More
  • If I go away and take my dog with me, what happens to the data?The data is stored for up to 2 weeks, or until the monitor becomes full. If you ...More
  • My broadband router is in a part of the house my dog never visits. Is there any way to move the Heyrex receiver to somewhere my dog spends more time?In order to work, the Heyrex receiver needs to be plugged into a broadband router that’s connected ...More
  • My dog is at a kennel while I am on vacation. Will information collected by the Heyrex monitor be lost?If your dog is at a kennel for a long time and the Heyrex monitor reaches capacity, the newer informa...More
  • How long does it take to upload data to the Heyrex receiver when the dog comes back into range?This will depend on how much information needs to be uploaded. If a dog comes wi...More
  • How much information does the Heyrex monitor store?The Heyrex monitor has been designed to store approximately two weeks’ worth of activity information. The...More
  • Can I check my dog’s reporting from another computer if I’m on vacation?Yes. You can access your dog’s information from anywhere, so long as you have an internet c...More
  • Can I access my dog's Heyrex account from my tablet?Yes. You can access your dog’s information from anywhere, so long as you have an internet c...More
  • Can I access my dog’s Heyrex account from my iPad?Yes. Yes.You can access your dog’s information from anywhere, so long as...More
  • Can I access my dog’s Heyrex profile from my smartphone?Yes. You can access your dog’s information from anywhere, so long as you have an internet c...More
  • What sort of computer do I need?You can access your dog’s information from any device, so long as you have an internet connection a...More
  • I don’t have a modem, can I use mobile data when signing up to Heyrex?No. The receiver needs to be connected to a LAN port on a modem in order to upload the data collected...More
  • When I look at the graphs all I see is squiggly lines. What do they mean? The green line on the graph represents your dog’s activity. The higher the peak the more active yo...More
• Help using Heyrex
  • I’m having trouble attaching my Heyrex monitor onto my dog’s collar.Attaching a Heyrex monitor to your dogs collar is easiest if you have removed the surround from the m...More
  • My dog is going for surgery. Will any of the equipment at the vet clinic interfere with Heyrex?No. The Heyrex monitor has been designed to record and save information without interference caused ...More
  • How long does it take for the data to show up when I have registered my dog?This will depend on how much time your dog spends within range of the receiver. When you first regist...More
  • What is the maximum range at which the Heyrex receiver can collect my dog’s movements?The range can vary depending on the environment it is plugged into. In ideal sit...More
  • How do I remove the casing around the Heyrex monitor?The Heyrex monitor can be removed from the casing by inserting a flat head screwdriver into the hori...More
  • I want to subscribe to Heyrex but my vet isn’t registered as a Heyrex clinic in the drop-down list. What can I do?If your vet isn’t on the list it means they do not currently use Heyrex in their clinic. You can ...More
  • What should I do if my dog eats their monitor?If your dog manages to eat their monitor, we recommend that you contact your veterinarian immediately...More
  • I’m concerned that Heyrex may harm my dog.Heyrex is a non-invasive monitoring tool that, when used correctly, will not harm your dog. All ele...More
  • My dog’s collar is not the right size for Heyrex. What shall I do?Heyrex has been designed to fit a range of collar sizes, and each monitor comes with a collar adaptor...More
  • What’s size should my dog’s collar be to ensure a good fit with Heyrex?Heyrex has been designed to fit a range of collar sizes, and each monitor comes with a collar adaptor...More
  • My dogs each go to different vet clinics. If I want the HeyrexVet service, can I register their Heyrex at different clinics?Absolutely. Each time you register a dog to Heyrex you will be prompted to select the vet clinic yo...More
  • I am leasing Heyrex from my vet but would like to purchase it for myself. Can I just buy the one I’m using?Your vet owns the Heyrex unit you have leased, so you would need to discuss this with them....More
  • I told my vet about Heyrex and they sounded interested. Can you make contact with them?Absolutely! We will contact them as soon as you let us know their details. Just ...More
  • Do I need an internet connection for Heyrex to work?Yes, you must have broadband internet to upload the information collected so it can be analysed and display...More
  • I don’t have a modem, can I use mobile data when signing up to Heyrex?No. The receiver needs to be connected to a LAN port on a modem in order to upload the data collected...More
  • How do I clean my Heyrex Torus bowl?To maintain your Torus water bowl we recommend regular cleaning of the water reservoir with hot soapy water...More
  • How much data will the Heyrex system use?Not a large amount. To transmit the information from a single dog for one month it will use roughly...More
  • How do I connect to Heyrex?You must have a broadband router connected to the internet, with a spare port, in order for information to ...More
  • What sort of computer do I need?You can access your dog’s information from any device, so long as you have an internet connection a...More
  • What web browser should I use to access Heyrex? Heyrex works on both PC and Mac. It also works with any web browser: Google Chrome, Firefox, Safari ...More
  • Can I access my dog’s Heyrex profile from my smartphone?Yes. You can access your dog’s information from anywhere, so long as you have an internet c...More
  • Can I access my dog’s Heyrex account from my iPad?Yes. Yes.You can access your dog’s information from anywhere, so long as...More
  • Can I access my dog's Heyrex account from my tablet?Yes. You can access your dog’s information from anywhere, so long as you have an internet c...More
  • Can I check my dog’s reporting from another computer if I’m on vacation?Yes. You can access your dog’s information from anywhere, so long as you have an internet c...More
  • Can my dog swim with the Heyrex capsule on? The Heyrex monitor is now waterproof, so there’s no need to worry about taking it off when your do...More
  • I have had to remove my dog’s monitor. Do I need to remove the batteries in my Heyrex until I put the collar back on?No, you do not need to remove the batteries. However, if you are going to remove the monitor from you...More
  • What happens when I remove my dog’s monitor for a bath?When you remove the collar, your Heyrex monitor won’t record any of your dog’s movement. You s...More
  • How often does a dog need to come within range of the Heyrex receiver?In order to get the most benefit from your Heyrex system we recommend placing the receiver so that yo...More
  • Where is the best place to set up the Heyrex receiver?The optimal location would be an area where the dog spends a lot of time, like where they sleep....More
  • How much information does the Heyrex monitor store?The Heyrex monitor has been designed to store approximately two weeks’ worth of activity information. The...More
  • How long does it take to upload data to the Heyrex receiver when the dog comes back into range?This will depend on how much information needs to be uploaded. If a dog comes wi...More
  • My dog is at a kennel while I am on vacation. Will information collected by the Heyrex monitor be lost?If your dog is at a kennel for a long time and the Heyrex monitor reaches capacity, the newer informa...More
  • My broadband router is in a part of the house my dog never visits. Is there any way to move the Heyrex receiver to somewhere my dog spends more time?In order to work, the Heyrex receiver needs to be plugged into a broadband router that’s connected ...More
  • I have a second-hand Heyrex system, will it still work? What do I do?If the Heyrex monitor and receiver are still in good condition and undamaged then they should work....More
  • If I go away and take my dog with me, what happens to the data?The data is stored for up to 2 weeks, or until the monitor becomes full. If you ...More
  • How long will the batteries last in my monitor? Battery life can vary, and depends on a number of factors. This includes the amount of time your dog...More
  • How do I change the batteries in my Heyrex monitor?The Heyrex monitor takes two CR2032 batteries. These can be purchased from most battery retailers, in...More
  • The batteries in my dog’s monitor went flat almost immediately. Is there a problem?This is likely to be a problem with the batteries. Firstly, please check that the batteries were inse...More
  • My dog has lost their collar. Can I get a replacement monitor? Yes. You can purchase an additional monitor from any Heyrex retailer, or from our online store. You ...More
  • My dog has damaged their monitor. Can I get a replacement Heyrex monitor?Yes. You can purchase an additional monitor from any Heyrex retailer, or from our online store. You d...More
  • My dog chewed the network cable. Can I get another one? The Heyrex system uses a standard network cable. You can purchase replacements from any electronics ...More
  • Where can I purchase Heyrex?Heyrex can be purchased from our online store, or from any vet clinic or veterinary hospital. You can...More
  • Why do I need Heyrex Vet? Can’t I just log into www.heyrex.com while at the vets and just show them my dog’s information?Although there is nothing stopping you from using Heyrex this way, there is additional information th...More
  • How do I set up my new Heyrex system? Firstly set up your Heyrex monitoring service 1. L...More
  • I have forgotten my Heyrex login password. Can you tell me what it is?Unfortunately not. Your privacy is important to Heyrex, so we store your password in an encry...More
  • I have recently changed my routine, so my dog’s sleeping habits have changed. Do I need to change anything in the Heyrex system?Yes, you need to update your dogs sleep period though the ‘edit details’ button on the right-hand...More
  • My dog has just been neutered. Do I need to change anything on Heyrex?You can change your dogs “status” on the Edit Details page. Other than that, nothing needs to cha...More
  • The photo on my dog’s profile is old. How do I update it?You can easily update your dog’s photo through the ‘edit details’ button on the right-hand-side...More
  • Both my dogs have Heyrex monitors and I think I may have mixed them up. How do I tell which Heyrex monitor should be on which dog?Each monitor has a unique identification number, located on the back of the device. ...More
  • I don’t want to pay monthly through PayPal. Can I pay in a lump sum?Sorry, not at this time. Click here to be notified when we have additional payment options....More
  • Can I pay for Heyrex on my credit card?Yes, you can pay your monthly Heyrex subscription via the PayPal credit card option....More
  • Will Heyrex alert me if my dog collapses?Heyrex will notice if your dog isn’t moving however it cannot distinguish between sleeping and collapse....More
  • Can I use Heyrex as an emergency monitoring system?No, Heyrex has been designed as a long-term monitoring tool for wellbeing. It is not an emergency ale...More
  • My dog is missing. Can Heyrex tell me where they are?A. The Heyrex system does not include a GPS device. However, we may be able to give you an indication...More
  • Can Heyrex monitor my dog’s heartbeat? Heyrex is unable to monitor your dog’s heartbeat at present, but we are working on it and hope to ...More
  • What does Heyrex monitor?Heyrex provides a comprehensive overview of your dog’s wellbeing by monitoring mobility and activit...More
  • My dog’s information is not appearing on the graphsIf you are not seeing information for your dog, it may be that the Heyrex servers are not receiving i...More
  • When I look at the graphs all I see is squiggly lines. What do they mean? The green line on the graph represents your dog’s activity. The higher the peak the more active yo...More
  • I am trying to enter a note in my dog’s diary but keep getting an error message Please contact our support team via email at support@heyrex.com with details of the error you are se...More
  • What happens if my Heyrex monitor is attached to my dog’s collar upside down?We recommend returning the Heyrex monitor it its correct position as soon as you notice it’s upsid...More
  • Where is the Heyrex monitor meant to sit on my dog’s collar?The Heyrex monitor should sit just below your dogs chin. View the demonstration video below for more ...More
  • What happens if my Heyrex monitor slides up the side of my dog’s collar?We recommend returning the Heyrex monitor it its correct position under your dog’s chin as soon as...More
  • Can Heyrex monitor animals other than dogs?You can put Heyrex on any animal you choose. However, as cats, horses, goats, and other animals all m...More
  • What sort of warranty does Heyrex come with? Heyrex comes with a one-year warranty, which includes online technical support. Please see our Terms...More
  • I need help! How do I contact Heyrex?If you need help, please contact Heyrex Support on:  Within New Zealand: 0800 HE...More
  • What is the maximum temperature Heyrex works in?Heyrex works in any temperature, in any natural environment. That means that Heyrex can monitor your ...More
  • What is the minimum temperature Heyrex works in?Heyrex works in any temperature, in any environment. That means that Heyrex can monitor your dog anyw...More
  • How do I tell if my receiver is working?The easiest way to tell if your receiver is working is to log in and check if your pets graphs are up to da...More
  • How do I tell if my receiver is talking to the Heyrex servers?The easiest way to tell if your receiver is talking to the Heyrex servers is to log in and check if your pe...More
• Why use Heyrex?
  • Does Heyrex work for any breed of dog?The Heyrex monitor comes in one size and is designed to work on all breeds of dogs. Big ones, small o...More
  • How do I clean my Heyrex Torus bowl?To maintain your Torus water bowl we recommend regular cleaning of the water reservoir with hot soapy water...More
  • How much data will the Heyrex system use?Not a large amount. To transmit the information from a single dog for one month it will use roughly...More
  • How do I connect to Heyrex?You must have a broadband router connected to the internet, with a spare port, in order for information to ...More
  • What sort of computer do I need?You can access your dog’s information from any device, so long as you have an internet connection a...More
  • What happens when I remove my dog’s monitor for a bath?When you remove the collar, your Heyrex monitor won’t record any of your dog’s movement. You s...More
  • What is the maximum range at which the Heyrex receiver can collect my dog’s movements?The range can vary depending on the environment it is plugged into. In ideal sit...More
  • I have a second-hand Heyrex system, will it still work? What do I do?If the Heyrex monitor and receiver are still in good condition and undamaged then they should work....More
  • Where can I purchase Heyrex?Heyrex can be purchased from our online store, or from any vet clinic or veterinary hospital. You can...More
  • Why do I need Heyrex Vet? Can’t I just log into www.heyrex.com while at the vets and just show them my dog’s information?Although there is nothing stopping you from using Heyrex this way, there is additional information th...More
  • I don’t have a modem, can I use mobile data when signing up to Heyrex?No. The receiver needs to be connected to a LAN port on a modem in order to upload the data collected...More
  • Do I need an internet connection for Heyrex to work?Yes, you must have broadband internet to upload the information collected so it can be analysed and display...More
  • My dog is young and healthy, should I wait for health problems to appear before purchasing Heyrex?We encourage all dog owners to use Heyrex for their dog no matter what age they are. Using Heyrex o...More
  • My dog is already old and arthritic, how can Heyrex help?We encourage all dog owners to consider Heyrex for their dog no matter what age they are. Heyrex wi...More
  • My dog is over weight. How can Heyrex help?Heyrex can help you and your vet monitor your dog’s activity levels on a daily basis.  Heyrex gi...More
  • What is the right age to purchase Heyrex for a dog?All dog owners should consider Heyrex for their dog no matter what their dog’s age.  The earlier...More
  • I have more than one dog, what do I need to buy for each dog?If all of your dogs live on the same property then you will only need to buy one complete Heyrex set – th...More
  • I’m concerned that Heyrex may harm my dog.Heyrex is a non-invasive monitoring tool that, when used correctly, will not harm your dog. All ele...More
  • What should I do if my dog eats their monitor?If your dog manages to eat their monitor, we recommend that you contact your veterinarian immediately...More
  • I want to subscribe to Heyrex but my vet isn’t registered as a Heyrex clinic in the drop-down list. What can I do?If your vet isn’t on the list it means they do not currently use Heyrex in their clinic. You can ...More
  • I am leasing Heyrex from my vet but would like to purchase it for myself. Can I just buy the one I’m using?Your vet owns the Heyrex unit you have leased, so you would need to discuss this with them....More
  • I told my vet about Heyrex and they sounded interested. Can you make contact with them?Absolutely! We will contact them as soon as you let us know their details. Just ...More
  • What does Heyrex monitor?Heyrex provides a comprehensive overview of your dog’s wellbeing by monitoring mobility and activit...More