Q. The batteries in my dog’s monitor went flat almost immediately. Is there a problem?

This is likely to be a problem with the batteries. Firstly, please check that the batteries were inserted correctly.


If the batteries have been put in the wrong way, they may have short circuited. Please see here for video instructions on how to insert correctly.

If you feel that is is not the batteries please contact us at support@heyrex.com for further assistance.

Changing the Batteries

Frequently Asked Questions

Here’s a place to find common questions about Heyrex. If there’s anything that you can’t find here, please Contact Us.

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Heyrex History
Why we made it & the Heyrex story.
Torus water bowl
TORUS™ is a watering system, portable storage bowl and supplement dispenser in one!