Q. My dog’s information is not appearing on the graphs

If you are not seeing information for your dog, it may be that the Heyrex servers are not receiving information from your dog’s monitor.

Please check that your Heyrex receiver is plugged in and working. If there is a solid green light on the side, then it is connecting to our servers. If the lights on the side are flashing, then something is preventing a connection.

If your receiver appears to be working fine, please check that your dog is coming within range of the Heyrex receiver for the information to be uploaded. The blue light on the side will flash when it detects a monitor.  If the blue light does not flash when the Heyrex monitor is near the Heyrex receiver, you may need to change the batteries.

If none of these suggestions solve your issue, please contact us at support@heyrex.com for further assistance.

Frequently Asked Questions

Here’s a place to find common questions about Heyrex. If there’s anything that you can’t find here, please Contact Us.

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