Q. My dog is at a kennel while I am on vacation. Will information collected by the Heyrex monitor be lost?

If your dog is at a kennel for a long time and the Heyrex monitor reaches capacity, the newer information will begin to replace the old information.

The Heyrex data will upload to the Heyrex servers once your dog comes within range of a Heyrex receiver, such as when it returns home.

If the kennel you are using has a Heyrex receiver, it will automatically upload the data. If the kennel doesn't have a Heyrex receiver, they may allow you to plug your own in, or they can contact us to discuss getting their own by emailing support@heyrex.com.

Frequently Asked Questions

Here’s a place to find common questions about Heyrex. If there’s anything that you can’t find here, please Contact Us.

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